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Our head office and main manufacturing plant is in Sturgeon County, Alberta, just outside Edmonton. Our United States operation is in Kissimmee, Florida. We also run warehousing and sales representation in other regions across Canada and the United States, so the nearest stocking point is often closer than the nearest plant.

Send us the product or the problem through the form on this page and our team will route it to the right representative. If you tell us the application, the system and the volume you expect to use, the first reply will be useful rather than a request for more information.

Yes. We manufacture in Alberta and in Florida and stock product regionally, so most orders ship from the closest point rather than from head office. Tell us where you are and we will confirm the lead time for the product you need.

Yes, and for most enquiries that is who you will end up with. Our representatives are technical people who work on site with customers, and behind them we have a lab that runs product and deposit analysis. If the question is a chemistry question, ask it.

We manufacture and sell our own chemistry, so in most cases you are dealing with us directly rather than through a layer of distribution. That is usually the reason customers can get a formulation adjusted rather than being offered the nearest stock item.

Describe the problem instead of guessing at a product. The system, the temperature, what is going wrong and what you have tried already is enough for us to start from. Most of our recommendations come out of that conversation rather than out of a catalogue.

Yes. We supply single facilities and independent operators as well as large industrial accounts. The technical support is the same either way, because the problem in a small plant is usually the same problem.

We call back within one business day. Enquiries through this form are routed to a representative for the region and the division involved. For anything urgent, calling 1-800-661-6544 is faster than a form, and worth doing if a system is down.

Our US water treatment operation in Kissimmee, Florida has traded as Sci-Chem Water Treatment. We are consolidating everything under Guardian Chemicals and guardianchem.com so there is one place to find products, documentation and contacts across North America.