SALES OPERATIONS COORDINATOR

As a key member of the Guardian’s Sales team, you will be committed to enhancing productivity and providing invaluable support to the Sales team. Working with the VP Sales, you will be responsible for planning and managing operational success through seamless work processes, coordination, and efficient communication.  

This is a full-time position (37.5 hours) reporting at Guardian Chemicals Inc office in Sturgeon County, Alberta. 

Duties and Responsibilities: 

1 – Sales Operations  

  • Collaborate cross functionally and play a key role in sales operations planning through effective and timely communications. 
  • Work with Sales VP to coordinate his schedule and short/long term sales agendas. 
  • Manage communications within sales team and organizing online and in person meetings, training sessions and annual conference events. 
  • Coordinate with Sales representatives to ensure prompt processing of orders 
  • Manage lead generation and follow-up. 
  • Support salespeople by communicating customer price changes and projected shipping dates. 
  • Support salespeople in substitution or modification of products where specific requests are not available. 

2 – Business Analytics and Sales Trend Reporting  

  • Compile and analyze data over time to forecast sales trends in preparation of forecasts and budgets. 
  • Present actionable information and insights to team members and management from data within the Customer Relationship Management (CRM) system. 
  • Prepare accurate KPI Scorecards for the sales management team using data from internal and external sources. 
  • Gather and analyze data to track success towards achieving revenue targets, profitability targets, growth goals as well as projects designed to improve the business. 

3 – Pricing Requisitions 

  • Generate quotations and provide contract pricing to sales reps for unique customer requests. 
  • Support customer’s needs through supporting requests for pricing, commission factors and product availability. 
  • Support the pricing approval process in coordination with product marketing and finance. 
  • Maintain an accurate and up to date price book which includes accurate product descriptions, part numbers, quantity price breaks and commission factors. 
  • Manage major pricing launches by supporting salespeople with data and communication support. 
  • Maintain accurate records for customer specific product pricing. 
  • Support the continuous improvement of quotation automation and quote to order CRM process. 

What you will bring: 

  • Bachelors level degree in Commerce, Economics, Finance, Accounting, Math or equivalent experience working in an environment that provides sufficient context for the Sales Operations function 
  • Be fluent in oral and written English and have excellent communication skills 
  • Be able to legally work in Canada 
  • Team player with strong interpersonal and collaboration skills  
  • Self-starter with the ability to get multiple tasks done within a workday 
  • Ability to effectively manage and work with multiple priorities and deadlines 
  • Excellent organizational, planning, problem solving, decision making and time management skills 
  • Ability to assimilate, analyze and facilitate information sharing 
  • Advanced Microsoft Excel skills that includes familiarity with databases and pivot tables 
  • Familiarity with Sage X3, Microsoft Dynamics 365, Sage Enterprise Intelligence software systems or previous working experience in similar systems is an asset 
  • Efficient work habits 

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. 

Better Chemistry for a Better Future.

We believe that we can create a better future for our communities, customers and employees by doing chemistry better. When we create safer, more efficient, more environmentally responsible chemistry and apply it using the best people and technology available we can make a huge impact.

With over 60 years of research & development driven progress in specialty chemistry, Guardian Chemicals has worked hard to earn our reputation as a leader in the space. Our team, unified through their share vision and core values, work together to support our customers and the industries they serve to drive a cleaner, safer, and more efficient industry forward.

Based in Sturgeon County, Alberta, Guardian provides direct chemical, equipment, and specialized service technologists to a large variety of primary and secondary industries throughout Canada, the USA, and internationally.  Guardian currently has three main divisions: industrial, water treatment, and wood products.

Our Core Values

At Guardian Chemicals, we pride ourselves on being an innovative, purpose driven organization that is making a real impact on the people and the environment around us. We have ambitious growth goals and an energized team executing on our strategy every day. As an organization is only as strong as its people, it is important that each and every person not only share our core values, but take ownership over their role and the impact that they have on the company. We strive to create a high trust, high performance, and fun work environment for all of our employees.

1. Seek Understanding – Ask, Listen, Absorb

2. Growth Mindset – Always looking to develop

3. Initiative – Take the first step, go beyond

4. Grit – perseverance through determination

5. Courage – Try what scares you, trust those around you, say what matters

6. Elevate Others – Create heroes in those around you.

At Guardian Chemicals, We Believe Diversity & Inclusion Drive Innovation 

  • We are committed to the celebration of cultural differences, personal and professional values, and how these contribute to our culture and the communities we serve.
  • We understand that everyone has strengths, and we embrace those strengths.
  • We nurture the growth of each of our employees and empower our teams supporting our core values.
  • We are a proud participant of the 50 – 30 Challenge - an initiative specializing in the recruitment of a diverse and inclusive workforce.
  • We believe a diverse and inclusive workforce is essential.
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